Already a Member? Sign in >> — Customer Charter

Last updated on July 15th, 2016

Objective / Our Promise

We, Venntro Media Group, provide an online dating service in good faith to enable you to meet and date other genuine members. We're incredibly proud of how hard our team works to provide a standard of service that goes above and beyond expectations. This Customer Charter is our promise to you to constantly strive to be the number one online dating service provider.

Transparency of Ownership

All Venntro Media Group sites will clearly state details of Ownership, Contact Details, Terms and Conditions, Privacy Policy, Safety Tips and information relating to Data Protection via links in the footer.


All payment pages will explain clearly what you are purchasing, length of enrollment and the exact amount you will be charged.

We will state clearly the details of any offers and trials to which you subscribe.

Service Levels

We will continue to provide a highly trained team of experts to ensure all members are genuine and the service is safe and secure.

We will continue to review member submissions for inappropriate content. Any member who breaches our Terms and Conditions will be removed from the site.

When sending a message, we will always make you aware that communication is being sent to another member. At no point will any messages be automated on behalf of yourself or other members.

We will continue to provide the option to filter your message inbox. Should a member outside of your filter settings contact you, an automated reply will be sent informing them.

An automated response will be sent to any member whose message has not been opened after 40 days of being sent.

We aim to review all profile, photo and diary submissions within 30 minutes.

You may report a member for inappropriate behavior or fraudulent activity by using the 'Report This Profile' button, which can be found, at the bottom of every profile.

Fraudulent profiles will be removed, without warning, within 1 hour of being identified.

Profiles deemed to be disingenuous will be carefully monitored until we are satisfied that the profile is genuine.

Customer Care

Within every Venntro Media Group site, a Help section will be clearly displayed. This section enables you to communicate with our Customer Care Team. All Customer Care support messages will be responded to within 48 hours.

Within every Venntro Media Group site, an Account section will be clearly displayed. This section contains details of your membership, your level of membership, details on how to change your level of membership and renewal information.

Our cancellation process is simple and easy to follow. Information on how to cancel can be found on the FAQ page.


Details of how to make a complaint can easily be found within the Help section of every Venntro Media Group site.

We will deal with all complaints fairly, consistently and in accordance with our Terms and Conditions within 48 hours of receipt.


You reserve the right to cancel your subscription and remove your details from our database.

We will continue to offer a fair refund policy, in accordance with our Terms and Conditions.

Our refund policies and procedures are fully compliant with all the relevant trading regulations. - Find Singles & Love For Free

Looking for local singles and love in Norfolk? Finding the perfect companion online has become so much easier! Thousands of Norfolk local singles are waiting to meet their ideal match. As a premium dating site, we've made it easier for you to search, browse, and find your ideal, perfect, local singles companion in Norfolk! Joining the site is free, and hassle less. Online dating has never been this fun before! If you haven't tried us yet, why not try us out now? If you're adventurous and interested in singles cruises or trips for singles, then we have several trips and cruises for singles, don't forget to check them out too!

Find local relationships, love and local single men and single woman. Christian singles, Jewish singles, Muslim singles are all here. Local Singles want singles events, singles travel, romantic dining, singles cruises, relationship advice and local nightlife.

Join For Free to Find Love!

tags: local singles free, meet local singles, local singles chat, local singles near me, find local singles, local singles app, local singles near me free, local singles chat line, local dating, local singles, local personals, find love in your city, find love, find personals, online dating, relationships, online relationships, dating online free, dating online sites, dating sites, online dating site, dating site, best online dating, dating sites free, dating sites free online, free dating site online, online dating chat.